Internet-based chat messenger – IM seeks to accomplish all needs of a user such as easy management of leads,
responding to customer queries integration with customer care with AI-Powered Chatbot support,
and driving conversions to generate greater revenue for your business.
IM Chat support
Connectivity to multiple messaging channels via Business Messaging API.
The AI-powered chatbot allows users to chat online with an artificially intelligent “bot” in a similar way as with a live agent getting answers to basic queries.
Adding text messaging to apps
Enabling text messaging in apps like food delivery and ride-hailing apps to contact the driver with
Integration of Customer Care
Integration with customer care allows converting expensive phone calls into
messaging conversations. This will allow standard customer care queries to be
answered 24×7 by a virtual agent or a bot.
Integration with third-party solutions
Plintron will support integration with third-party solutions as per customer
requirements like Whatsapp Business, Facebook Messenger, Telegram and Signal.
Enterprise IM integration like Teams and Google Meet will also be supported as per client requirements.