PLINTRON CONSULTING SERVICES

New Levers for cross selling and upselling MVNO’s

Over the years of exponential growth in MVNO industry, our insights and recommendations, are repeatedly tested and proven with our experience through various MVNO brands.

With over 100 years of collective senior management and consulting practice experience, Plintron Consulting assists you with regulatory processes, strategy, marketing, operations and finance.

We transform your ‘powerful brands’ such as banks, insurance companies, retailers with a strong moat into a eco system of complementary competitive telecom services, to cross sell your services, promote products, engage customers with loyalty programs which will lead to reduced churn.

This also will expand your existing offerings and bundling of services to improve the ARPU or revenue per customers. Most businesses are going through business transformation in a highly competitive market where customer loyalty is changing by disruptive changes in business models and offerings. This requires an experienced and knowledgeable team as an advisor to navigate the complexities in regulatory, technology, operations and business.

Plintron with the decade of experience in MVNO industry launching in multiple countries in cooperation with various MNO’s will be an asset to have on your side. We will ensure that you get the world class consultancy services from the get-go, beginning from Regulatory requirements, and compliance till launching your services, to delighting your customers.

MVNO entry strategy

  • Regulatory support: Assistance regarding country specific regulations and legal proceedings.
  • Go-To-Market strategy (Brochures, PR notes, Positioning, Branding, etc)
    • Branding & Communication
    • Offers for new users,cross-sell and upsell, and bundling of services
    • Offers for port-in customers
  • Pricing model: defining a pricing model for maximum ROI, summarizing the revenues, costs and expenses.

MVNO market analysis

  • Market study and SWOT analysis of competitors.
  • Market research and analysis of customer segmentation based on needs, interests and priorities.

Turnaround strategies for existing MVNOs

  • Steps to convert, change or transform existing MVNO’s to increase profitability

MVNO funding, including due diligence for investors

  • Financial assessment of the envisaged MVNO business
  • Suggestion on source of funds
  • Investment proceedings regarding sign-off

Support in negotiating the MVNO contract with Host-MNO

  • Contracts
  • Regulations
  • Agreements

Mergers and Acquisitions

  • Assist companies improve their odds of successful M&A through an integrated, tested approach that links acquisition strategy, diligence and merger integration to align with company’s strategy

Technology Strategy

  • To ensure Business Strategy can be realized through technology and technology investments are aligned with business.
  • Assist Business-IT alignment on various parameters, identify gaps, and define Technology Roadmaps and Budgets
  • To provide world class technical advisory in terms of platforms, software and integrations.
  • To assist in sourcing COTS packages and solutions, and creating technology architecture and framework to work with your existing infrastructure.

RFP / RFI writing, Vendor Management and Contracts Negotiation

  • Help freeze on customization requirements / expected MVNE platform modules, features and conversion to RFP/ RFIs.
  • Assist on RFP responses received from various vendors and choose the best among them (vendors).
  • Explain MVNOs on the range of contracts and negotiations with operators and MVNE/A operators.

Tender management

  • Assist on the end-to-end tender process from initiation to closure with respect to hardware and software technology purchases.
  • Provide comparison on various technology service providers in the market.
  • Consult on regulatory processes and legal implications of tenders with technology providers.

Solutions Design, Solution Architecture and System Integration Support

  • Consult on Solution Design for integration of all BSS/NSS components from various vendors.
  • Help co-ordinate solution architecture and SI based on the MVNE/A components opted by the MVNO.
  • Assist on the necessary NSS (network components) for enabling the Telecom services, predict and handle the future traffic.

Business Launch Services

  • Advisory on Sales and Distribution: Identifying and building relationships and business models with partners like wholesalers, distributors, resellers and retailers.
  • Advisory on various frameworks for incentives and commissions for sales partners
  • Provide expert guidance on SIM procurement, vendors, standards, templates.
  • Defining lifecycle of the MVNO business in relation to various stakeholders like subscribers, partners, and regulatory.
  • Provide ongoing BAU support on various matters of business operations.

Product development by working with your marketing, product and tariff managers

  • Product roadmap definition for various features based on market research, customer asks and innovation.
  • Product benchmarking with in depth SWOT analysis and gap analysis with respect to competitors
  • Assistance towards business planning, tariff definitions, and various other components of pricing, bundling in relation to top-up, payments, tariff plans.
  • Defining business process as per telecom industry standards.

Support

  • Assistance in setting up and implementation of MVNO business operations.
  • Trouble Ticket Management for addressing customers’ grievances.
  • Product training and support for staff on BSS and NSS.
  • Continuous support for operations – both technical and business.
  • Handling back office processes on SIM, Vouchers, Commissions, etc.

RFP / RFI writing, Vendor Management and Contracts Negotiation

  • Help freeze on customization requirements / expected MVNE platform modules, features and conversion to RFP/ RFIs.
  • Assist on RFP responses received from various vendors and choose the best among them (vendors).
  • Explain MVNOs on the range of contracts and negotiations with operators and MVNE/A operators.

Tender management

  • Assist on the end-to-end tender process from initiation to closure with respect to hardware and software technology purchases.
  • Provide comparison on various technology service providers in the market.
  • Consult on regulatory processes and legal implications of tenders with technology providers.
For more information write to us at consulting@plintron.com